Return & Replacement
Return on all US address order with our US Return Number. We strive to provide superior customer service and a quality shopping experience for our customers. We realize that online purchases are not always what you expect when you receive them. So we are happy to refund you for any merchandise you find unsatisfactory. We accept returns up to 365 days from the date of your purchase for items that are unworn and have all original packaging intact. Please note that for hygiene reasons and because of the nature of hosiery and socks products, we are not able to accept returns of items that have been worn. The only exception to this is in the event that you have received a damaged or faulty item from us.
Please follow these steps.
Contact to request Return Number
If you wish to return any order, please contact us first in order to get your return number.
We will generate your return number. Exchanges will be processed as a new order. Your original payment will be refunded, and then charged for the replacement.
Please make sure that the item(s) you wish to return.
Ship to our Return Center with your return number.
Please write your return code on your shipment and return to our Return Center.
Any charges incurred by us will be deducted from the amount refunded.
This includes, but is not limited to, customs fees, brokerage fees, any taxes and all shipping charges. Unfortunately, we cannot be held liable for packages lost in transit. We also cannot accept COD deliveries.
We recommend that you place a new order for the desired item and return the original merchandise to us. We will credit your card as soon as it arrives. Our inventory changes rapidly. If you wait to place a new order until after your return is processed, the items you desire may no longer be available. Please write in the customer notes of the new order that it is an exchange and we will mark it as such on the customs forms so that you may be able to avoid duplicate duties fees. However, we cannot guarantee duplicate duties will not be charged as this is up to customs to decide. Exchanges are under the same guidelines as returns – they must be within 30 days of the purchase date, unworn, undamaged, and accompanied by all original packaging.
In the event that you receive defective merchandise, you should report this within 15 days of your purchase. Please contact our customer support representatives by email. Please note that if your shoes have been worn, we can only issue a gift certificate in the amount of the purchase price of the item. Make note of all defects on the invoice when sending the defective merchandise to us so our customer support team can be aware of all damages. Any shipping costs or duties and taxes are the responsibility of the customer.
Incorrect Merchandise or Items You Didn’t Order
Please contact us immediately if you have received an incorrect item in a shipment or items were delivered to you (or to your home) that you didn’t order so that we may correct the problem.